<b> Fully Managed Healthcare IT </b>

As your strategic Medical IT partner and expert team, providing a bespoke service that is tailored to your medical clinic.

Having an IT support plan in place is critical for success in today’s Healthcare business environment.

But we know that for small and medium healthcare businesses, maintaining this can be expensive and distracting.

And in an ever-changing landscape of increased cyber threats and new legislation, your Healthcare IT needs to be proactively managed and strategically led.

We’ll provide fully managed Healthcare IT solutions both remotely or onsite, with 24/7 monitoring and management, at a surprisingly attractive cost, with easily justifiable value and full support.

Let’s Talk Managed

Responsibly Managed

Through our multi-level experienced service desk, we’ll take responsibility for your entire Healthcare IT infrastructure, including all types of technology, software and hardware.

We will ensure all your systems and staff are up and running, helping you get the most out of your technology so you can focus on your patients and their health.

With our fully managed IT support, it’s like having your own IT department. We’ll act as your strategic Healthcare technology partner, who knows your business inside out.

24 / 7 Clinic IT Support

Healthcare Expert Help when you need it!

Medical / Dental

Proactive Maintenance to ensure that your medical or dental clinic is operational daily.

Fixed Monthly Fee

No need to worry about hidden fees and expenses

5 Star Accredited Service Desk

Our helpdesk is recognised

All Your Tech Supported

Everything from printers to phones, PC’s to servers

Tailored Support

Support specific to your environment

Certified & Experienced Team

Trained and certified team

Your Strategic Healthcare IT

Not just IT but a business partner

Specialised in Telco

Dedicated telco engineers

All your Medical needs and technology covered

Our all-inclusive managed Healthcare IT support services will maintain and manage your IT infrastructure, and support your staff for a fixed monthly fee.

From day-to-day advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed Healthcare IT support services and straightforward Service Level Agreements.

We’ll take complete responsibility for your technology providing a comprehensive level of support.

Let’s start a webchat

Questions recommended by industry-leading organisations such as RACGP, ADA, And we’re glad you asked!

What is the history and background of the IT business? Does it have experience in the healthcare industry?

IT Delivery, IT4GP, IT4Dental and IT4Specialist, have a combined 25 Years of experience in solely the healthcare industry, it’s simply all we do.

What are the qualifications and expertise of the business’ staff members?

Every one of our technicians is fully trained in all aspects of medical, dental and specialist software and associated IT tools used within any healthcare site, from streamlining systems, security and everything in between, our team undergo training on a regular basis, and all carry the relevant qualifications for their field.

What type of hardware (if any) is supplied and what is the warranty period?

We supply both a commercial grade Checkpoint firewall and fully functional Datto backup device. The devices are owned and managed by us; therefore, we manage and maintain any warranties, keeping you focused on patient care.

What are the details of the service agreement? (Request a copy of the service agreement before finalising your decision, and ensure that you and the IT provider have agreed on the same terms of the service delivery.)

All outline services, backups and included extras are agreed upon before our management arrangements are signed, these are clear and understandable terms outlined in our service agreement, we want you to understand our commitments, it’s important we are on the same page, a long term relationship relies on initial transparency.

What insurance cover does the business have?

As a business and as a data centre we have public liability up to $25m, you and your data will be fully insured.

What risk management strategies are in place?

We have a fully tried and tested risk management policy in place, all migrations are fully assessed at the time of our services taking over the practice, we also have a full disclosure policy, if we feel there is a risk to you and your business we will inform you immediately.

Will the business be available to provide support if you run into trouble? and at what timescales should we expect?

As part of our managed service, this is the core of what we do, with access to full support and helpdesk and a field based support team, our goal as an industry-leading medical IT specialist is that we set the services up, giving you more time to focus on patient care and not IT issues, our SLA’s for critical are 15 mins to accept issue, our focus is on getting you fully functional and quickly.

Does the business provide remote monitoring and maintenance systems?

Every healthcare facility under any of our brands is 24/7 monitored, with our customised monitoring tools; we can quickly react to any changes within your environments.

Is there remote monitoring of backup and regular restoration from backup?

Of course, our complex and developed backup systems can give us an hour to our reporting of data backup success, we will also provide periodic restorations scenarios to you and your practice, we want to be sure if the worst happens we have you recovered and quickly.

Does the business’ area of expertise cover site servers or cloud-based systems, or both?

Our expertise in this area is almost a bloodline, we have every aspect and whichever route you decide works best for you and your healthcare business, from onsite to our Queens St data centre, to our cloud-based Datto arrangements.

What is the cost of the service? Are there differing price structures depending on the level of support required (e.g. 24-hour monitoring to ensure there is no downtime)?

Our fixed based “Managed services” cover any data, backup, restoration upto 4 hours, after 4 hours this would be considered as a project, and fully disclosed project rates are outlined in our agreements, our 24-hour monitoring is non-chargeable and all part of our managed products.

What support does the business provide when the practice is undergoing accreditation?

Full support, we provide multiple levels of support, our requirements as an IT provider are included in your monthly managed fees and however, we offer an independent product to manage the entirety of your accreditation – https://it4gp/accreditation-assist/

What we’ll deliver

Industry-leading healthcare IT systems

We have mature processes built in accordance with industry compliance and industry-leading services, with daily reporting and systems management, IT Delivery and our healthcare brands are involved in every aspect of your clinical systems. Services are delivered using a suite of best-in-class IT Service Management, Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.

Dedicated account management

I guess the answers “Not our style” here at IT Delivery we’re a bit of a family so we like all of our team to be able to handle a range of Medical IT requests, with our managed IT support services. Working closely with the service desk and projects team, they’ll conduct regular technical reviews and formulate road maps, to keep you and your systems up to date and future-proof.

We cover all additional products/services

As a valued managed IT support client, we offer a range of products and services such as new installations and upgrades, complex projects such as major system rollouts and office relocations. We are premier partners with a number of hard and software providers across the globe along with being a major player in the telco market, so from a simple broken mouse all the way down to a full Medical IT overhaul.

A new class of healthcare IT

We work to Golden KPIs that exceed healthcare industries best benchmarks to deliver premium service. We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will deal with your issue straight away, focusing on the first-touch fix.

Best of breed solutions

During the onboarding process, we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of healthcare industry-leading solutions to help standardise across your IT estate, helping to drive increased efficiency, productivity and long-term success.

No hidden fees

We’re always transparent about our prices. There are no hidden fees with our Medical IT managed support, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash flow and financial planning, all of the day-to-day IT requirements are covered.

Healthcare IT Support Made Easy

With decades of combined experience we know a one size fits all approach just does not fit the healthcare industry, with personalised management plans and services to suit your practice, with a full-time development team who are in charge of making sure we are ahead of the game when it comes to technology, so if we find a solution we feel delivers better support and value, you will be the first to know.

All business technology-supported*
Inclusive remote & onsite options
Inclusive Service Desk support (remote support by our ticketing portal)
Reactive desk-side support & scheduled onsite visits**
24/7 infrastructure management & monitoring
Scheduled preventative maintenance
Automated updates & patch management
Managed security & backups
3rd party supplier management (for any technology not provided by us)
Asset & licencing management*
Online portal to track and trace issues and resolutions

We’re all about KPIs

You have probably heard it all before, “Someone will call you back” & “We are looking into it” Have you tried turning it on and off” right? Well, we say wrong! With a client portal you are not only aware of any outstanding clinical IT issues but in control! From the moment we accept a ticketed issue you are in the driving seat with us, with alerting updates throughout the process and even a notification once we’ve crossed the finish line, you can forget the days of hanging on hold it’s all in you “Partner Portal”

YEAR IN BUSINESS

HAPPY CUSTOMERS

MINUTES AVERAGE FIRST CALL RESOLUTION

CUSTOMER SATISFACTION

AUSTRALIAN OWNED

Getting the most from Medical tech

We also provide training to help you educate your staff and get the most out of your technology – this includes company open days, security and IT management training, day-to-day IT health checks, how best to avoid compromising your IT environment.

Your strategic IT partner

We don’t provide a ‘one size fits all’ service. We believe that we need to be an extension of your organisation, your strategic IT partner and your team. To do this, we understand your clinic’s needs and expectations, so we can adapt to meet them.

A smooth transition to IT4Medical

You might be with an existing provider and looking to make a move, or a company needing external expertise through managed Medical IT services, so you can focus on core business and patient care. Whatever your situation, we’ll make the transition as smooth and seamless as possible with our thorough onboarding process, with major works performed out of hours and a 24/7 support line we will be there, day or night.

Certified & experienced team

All of our technicians and consultants are trained to the highest level, with years of experience under their belts in the Medical IT world. They’re fully accredited, covering all the technology you require across IT, comms and security, with the hands-on knowledge required to keep your clinic running smoothly.