Tried and tested solutions ready for you and your practice.
Our GP Managed IT services are business-ready and battle-tested, delivering incredible results specifically to the GP Healthcare arena
Our GP IT services are business-ready and battle-tested, delivering incredible results specifically to the General Practice environment.
With a fully tailored approach to the different elements within healthcare, it all begins with a consultation, with a core that is based around General Practice. We keep you “The Client” and your healthcare IT requirements at the core of everything we do, with clear and concise communication every step of the way.
From planning, healthcare IT consulting, day-to-day support up to fully managed backup services, hardware and telecommunications. we have you covered. Make IT4GP your managed services, not only your best option in IT but part of your team, giving you time to focus on both your long patient care and your long term GP goals.
IT4GP has a solution for just about every requirement when it comes to technology and support, a quick talk to one of the team will give you a clear idea that we are the best solution.
Sole Focus On Medical IT
We do what we do best with “you”, after an initial consultation where we can fully understand you and your needs as a healthcare business, we can then start to develop solutions to meet those needs, with both transparency and clarity, we can then put your approved out tried and tested IT solutions in place.
We live and breath their world.
With 100% On-time deployment to date.
IT4GP is an Industry Leading Medical IT Services in Australia.
We understand that when your Clinic IT systems fail, your practice is unable to function. As part of IT4GP’s support, we will quickly, efficiently and effectively have your systems running, and fast!
With a proactive approach, IT4GP and our specialised software allow us to effectively be ahead of the problem, keeping you and your practice staff doing what you do best, from NBN alerts to pre-scheduled practice management software updates; our world of automation has us ahead of the competition.
Our resolution speed is achieved via remote desktop support and phone support and for all urgent cases that are business-critical, and if required we have a team of expert engineers out on the road, so we can be onsite offering expert technical advice and repairs.
In 2020 we faced 1000s of raised tickets, phone calls from our managed clinics, ironically 80% of required onsite visits which couldn’t be fixed remotely were down to printer jams
With every medical platform supported……………..
IT4GP Medical Software Specialists
How we support your healthcare IT
Our clients are all completely different something we really understand, how we give them support is always depending on their needs. Much of what we do can be performed remotely which means our experienced in-house technicians can usually do it quicker. We are always available to talk directly on the phone and happy to chat, we also have a team of road tech champions for those difficult challenges.
“91% of site visits in 2020 were due to printer jams, of all the complex issues you face, it never seemed the one you would assume”.
Remote Support
Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply access our agent on the assigned PC or server and resolve the issues while you sit back and have a coffee.
- Instant response
- Minimise downtime
- Cost & time effective
Phone Support
Traditional tech support is still very popular with many of our clients. Call at any time and speak to your engineer. There will be an engineer assigned to you and any assigned tickets to your issue, you won’t have to explain the problem repeatedly to different people.
- 1300 calls (Never pay to chat)
- Get to know your technicians
- Expert knowledge at all times
On-site Support
With a team of field-based technicians, we are happy to make on-site visits to our clients. Although most problems can now be solved remotely, there are some for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!
- Swift response from mobile technicians
- Hardware health check
- On-site training if required
As a growing network of clinical practices our focus on growth and recruitment left us little time to devote to maintaining and manage the IT aspect of our network.
IT4GP stood in around 6 years ago and have continued to grow with our group of practices, they have some of the best reporting tools and some of the fastest response time of any company we deal with, as we grow we know we are in the hands of true medical IT professionals, with 100% confidence we get the right advice with the right equipment, and without a doubt the right support.
IT4GP simply go the extra mile, when we started the vaccination roll out in March 2021 we required an almost instant IT set up specific to the COVID-19 requirements, the technicians worked day and night to make sure we was ready to hit the ground running, and our patients will forever “Unknowingly” be grateful these guys made it happen.
Jessica Ridgeway – CEO Epic Health
As a growing network of clinical practices our focus on growth and recruitment left us little time to devote to maintaining and manage the IT aspect of our network.
IT4GP stood in around 6 years ago and have continued to grow with our group of practices, they have some of the best reporting tools and some of the fastest response time of any company we deal with, as we grow we know we are in the hands of true medical IT professionals, with 100% confidence we get the right advice with the right equipment, and without a doubt the right support.
IT4GP simply go the extra mile, when we started the vaccination roll out in March 2021 we required an almost instant IT set up specific to the COVID-19 requirements, the technicians worked day and night to make sure we was ready to hit the ground running, and our patients will forever “Unknowingly” be grateful these guys made it happen.
Jessica Ridgeway – CEO Epic Health
