Options which have been given thorough tried and tested, we have a solution.
Our Specialist IT options have been given through trial and testing on many Specialist levels, meaning if it’s an option with us, it’s a great one.
Our Specialist IT services are business-ready and battle-tested, delivering incredible results specifically to your versatile specialist environment.
With a more tailored approach to the elements involved in being a specialist that does not exist across the general arena, always being mindful that we keep you “The Client” and your Specialist requirements at the forefront of everything we do and advise, with clear and concise communication every step of the way.
From planning, Healthcare IT consulting, day-to-day support up to fully managed backup services, hardware and telecommunications; we have you covered. Make IT4Specialist your managed services, not only your best option in IT but part of your team, giving you time to focus on both your long patient care and your long term Specialist goals.
IT4Specialist has a solution for just about every requirement when it comes to technology and support, a quick talk to one of the team will give you a clear idea that we are the best solution.
We focus on your specialist area.
We do what we do best with “you”, after an initial consultation where we can fully understand you and your needs as a specialist business, we can then start to develop solutions to meet those needs, with both transparency and clarity, we can then put your approved out tried and tested IT solutions in place.
Rely on our ongoing IT advice.
Medical data and arrange your schedules.
IT4Specialist is an Industry Leading Medical IT Service in Australia.
We understand that when your Specialist clinic IT systems fail, you are unable to function. As part of IT4Specialist support, we will quickly, efficiently and effectively have your systems running, and fast!
With a proactive approach, IT4Specialist and our specialised software allow us to effectively be ahead of the problem, keeping you and your specialist staff doing what you do best, from remote access, system alerts to pre-scheduled specialist management software updates, our world of automation has us ahead of the competition.
Our resolution speed is achieved via remote desktop support and phone support and for all urgent cases that are business-critical, and if required we have a team of expert engineers out on the road, so we can be onsite offering expert technical advice and repairs.
In 2022, we faced 1000s of raised tickets and phone calls from our specialist managed clinics, 77% of these were remote access issues faced by specialists joining new networks whilst treating remotely.
Products and services specific to Specialist Practice.
Our team is armed with products and services which are specifically designed for the Specialist aspect of healthcare, dealing with a company like IT4Specialist we are not just about offering out of the box solutions, we are about finding the right solution for you and your Specialist industry.
With every specialist medical platform supported……………
IT4Specialist Support Your Industry Chosen Software
How we support your specialist IT
Our clients are all completely different something we really understand, how we give them support is always depending on their needs. Much of what we do can be performed remotely which means it can usually get done quicker by our experienced inhouse technical. We are always available to talk directly on the phone and happy to chat, we also have a team of road tech champions for those difficult challenges.
“91% Of site visits in 2020 were due to printer jams, of all the complex issue you face, it never seemed the one you would assume”.
Remote Support
Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply access our agent on the assigned PC or server and resolve the issues while you sit back and have a coffee.
- Instant response
- Minimise down time
- Cost & time effective
Phone Support
Traditional tech support are still very popular with many of our clients. Call at any time and speak to your engineer. There will be an engineer assigned to you and any assigned tickets to your issue, You won’t have to explain the problem repeatedly to different people.
- 1300 calls (Never pay to chat)
- Get to know your technicians
- Expert knowledge at all times
On-site Support
With a team of field based technicians we are happy to make on-site visits to our clients. Although most problems can now be solved remotely, there are some for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!
- Swift response from mobile technicians
- Hardware health check
- On-site training if required
Being a cardiologist working with a multi-site business, I needed a remote solution, somewhere to store and access patient results, a way to remotely work when between my specialist sites Templestowe, Boronia & Mildura.
were able to build me a fully functional environment within their environment, with an endless need of specialist software, IT4Specialist worked tirelessly with our 3rd party software providers to provide a seamless system for me to access data and information where and when I needed it.
IT4Specialist definitely went the extra mile to secure me a system that more than suited my requirements.
Dr. Nima Rudd – Cardiologist
Being a cardiologist working with a multi-site business, I needed a remote solution, somewhere to store and access patient results, a way to remotely work when between my specialist sites Templestowe, Boronia & Mildura.
were able to build me a fully functional environment within their environment, with an endless need of specialist software, IT4Specialist worked tirelessly with our 3rd party software providers to provide a seamless system for me to access data and information where and when I needed it.
IT4Specialist definitely went the extra mile to secure me a system that more than suited my requirements.
Dr. Nima Rudd – Cardiologist
