Fully managed Dental IT support.
Having an IT support plan in place is critical for success
in today’s dental business environment.
But we know that for small and medium businesses, maintaining this can be expensive and distracting.
And in an ever-changing landscape of increased cyber threats and new legislation, your dental IT needs to be proactively managed and strategically led.
We’ll provide fully managed Dental IT solutions either remotely or onsite, with 24/7 monitoring and management, at a surprisingly attractive cost, with easily justifiable value and full support.
Through our 5 star accredited service desk, we’ll take responsibility for
your entire dental IT infrastructure, including all types of technology, software and hardware.
We will ensure all your systems and staff are up and running, helping you get the most out of your technology so you can focus on your patients and their oral health.
With our fully managed IT support, it’s like having your own IT department. We’ll act as your strategic dental technology partner, who knows your business inside out.
All your Dental needs and technology covered
Our all-inclusive managed Dental IT support services will maintain and manage your IT infrastructure, and support your staff for a fixed monthly fee.
From day-to-day advice and troubleshooting to complex problem diagnosis and resolution, we’ll provide fully managed Dental IT support services and straightforward Service Level Agreements.
We’ll take complete responsibility of your technology providing a comprehensive level of support including:
- All business technology supported*
- Inclusive remote & onsite options
- Inclusive Service Desk support (remote support by our ticketing portal)
- Reactive desk-side support & scheduled onsite visits**
- 24/7 infrastructure management & monitoring
- Scheduled preventative maintenance
- Automated updates & patch management
- Managed security & backups
- Bespoke preventative ransomware protection
- 3rd party supplier management (for any technology not provided by us)
- Asset & licencing management
- Monthly reporting for complete transparency
* Exceptions may apply.
**Onsite Technician visits are included, and are manage don a fair use policy, 1 site visit per month is included in all managed agreements, subsequent visits may attract a discounted fee.
What we’ll deliver
Industry-leading dental IT systems.
We have mature processes built in accordance with industry compliance and industry leading services, with daily reporting and systems management, IT4Dental are involved in every aspect of your clinical systems. Services are delivered using a suite of best-in-class IT Service Management, Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Dedicated account management
I guess the answers “Not our style” here at IT4dental were a bit of a family so we like all of our team to be able to handle a range of dental IT requests, with our managed IT support services. Working closely with the service desk and projects team, they’ll conduct regular technical reviews and formulate road-maps, to keep you and your systems up to date and future-proof.
A new class of IT
We work to Golden KPIs that exceed industry best benchmarks to deliver premium service. We don’t employ call handlers. You’ll always speak to a highly skilled engineer who will deal with your issue straight away focusing on first-touch fix.
Best of breed solutions
During the onboarding process we complete an in-depth audit of your systems and setup. You’ll have access to our comprehensive range of industry leading solutions to help standardise across your IT estate helping to drive increased efficiency, productivity and long-term success.
Discount on additional products /services
As a valued managed IT support client, you’ll get discount on additional services such as new installations and upgrades and for complex projects such as major system roll outs and office relocations. We are premier partners with a number of hard and software providers across the globe along with being a major player in the telco market, so from a simple broken mouse all the way down to a full dental IT refit.
No hidden fees
We’re always transparent about our prices. There are no hidden fees with our Dental IT managed support, so you’ll never have any unpleasant surprises. You only pay for what you need, and our fixed fee pricing model helps your cash-flow and financial planning, all of the day to day IT requirements are covered.
Certified & experienced team
All of our technicians and consultants are trained to the highest level, with years of experience under their belts in the dental IT world. They’re fully accredited, covering all the technology you require across IT, comms and security, with the hands-on knowledge required to keep your clinic running smoothly.
Your strategic IT partner
We don’t provide a ‘one size fits all’ service. We believe that we need to be an extension of your organisation, your strategic IT partner and team. To do this, we understand your clinics needs and expectations, so we can adapt to meet them.
Getting the most from dental tech
We also provide training to help you educate your staff and get the most out of your technology – this includes company open days, security and IT management training, day to day IT health checks, how best to avoid compromising your IT environment.
Included in your service
With our managed dental IT support in melbourne and nationwide services, you’ll have including some additional features to your plan. These include:
- Out-of-hours support (weekends, public holidays and round the clock)
- Bespoke SLAs for enhanced response & resolution times
- On-site secondment to cover absences for technical staff
- Bespoke support processes to align with your requirements
- Managed cyber security services from our specialist division
- Support for specific 3rd party technology & telecoms solutions
- Procurement of IT equipment
A smooth transition to IT4Dental
You might be with an existing provider and looking to make a move, or a company needing external expertise through managed Dental IT services, so you can focus on core business and patient care. Whatever your situation, we’ll make the transition as smooth and seamless as possible with our thorough onboarding process, with major works performed out of hours and a 24/7 support line we will be there, day or night.
Why work with us
5 Star Accredited Service Desk
All Your Tech Supported
No Hidden Fees
Tailored Support
Certified & Experience Team
Your Strategic Dental IT Partner
SERVICE DELIVERY KPIS
Discover more ways we can help
- Office 365 & Suite Services & Support
- Dental IT Consultancy
- Dental IT Project Delivery
- Phone Systems, including VIOP
- Connectivity & Internet Vendors
- Software solutions
We only partner with the best
